how to get customer service faster

Tired of waiting to speak to a Customer Service Rep?

Please press 1# to continue in English.
Please press 2# to continue in Spanish.

Please press 0# to speak to an operator.

Please press 9# to hear the menu again.

Déjà vu, we have all been there multitasking while patiently waiting in a phone queue attempting to neglect the anti-climactic sounds passing for music berates our eardrums.

The wait time to speak to a Customer Service Representative (CSR) from your favourite brand is never the announced two minutes.   Some Interactive Voice Response (IVR) systems have elegantly devised decision trees to get you the consumer the right answer in the minimal amount of time. Some IVRs can even call you back when it’s your turn.  Sweet!

But, what do you do if your beloved brand doesn’t have a smart IVR or online CSR chat help?  You can GET HUMAN!

Get Human is an online website that I discovered more than a decade ago that gets

“Your customer service issues, fixed faster.”

GetHuman.png

All you have to do is to enter the name of the company you are trying to contact for assistance and Get Human provides you with the IVR keys you need to press to circumvent the IVR decision tree to talk to a real live human CSR.

For example, a search for Verizon Fios will yield the following results, that shows you the keys you need to press to get to a Fios CSR faster!

VerizonFiosGetHuman.png

Try it for yourself the next time you need to reach a company and don’t feel like listening to hold music.

Press “Comment” to leave a comment below and let us know about your adventure using Get Human.

 

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2 thoughts on “Tired of waiting to speak to a Customer Service Rep?

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